Refund Policy

Action Potential Supplements Returns & Refund Policy

At Action Potential Supplements, we are committed to providing high-quality products to support your brain health and wellness journey. We understand that nutritional supplements can take time to produce noticeable effects, and that individual responses to supplements may vary. To ensure fairness and transparency, we have outlined our Returns & Refund Policy below.

60-Day Satisfaction Guarantee

We offer a 60-day satisfaction guarantee from the date of purchase. If you are unsatisfied with your purchase within this period, you may request a refund under the conditions outlined below.

Refund Eligibility

Refunds are available for purchases under the following conditions:

1. Timeframe: Requests for refunds must be made within 60 days of the purchase date.
2. Product Condition: Refunds will be granted for products that are returned in their original packaging (either unused or partially used). We cannot refund for products that are fully used or have exceeded the 60-day limit.
3. First-Time Purchasers: Refunds are limited to first-time purchases of any given product. If you are trying our product for the first time and feel it does not meet your expectations, we are happy to offer a refund. Subsequent purchases of the same product are non-refundable.
4. Proof of Purchase: A valid proof of purchase (order number or receipt) is required to process any refund requests.

Non-Refundable Situations

1. Extended Use: Since supplements often take time to exhibit effects, we recommend allowing at least **30-45 days** to assess their impact. However, we do not offer refunds for products fully consumed or used beyond the 60-day satisfaction period.
2. Individual Results Vary: We cannot guarantee specific outcomes from using our supplements due to individual variability in response. As such, refunds will not be granted based on subjective results or expectations of specific effects.
3. Shipping Fees: Shipping fees are non-refundable, and customers are responsible for return shipping costs unless the product arrived damaged or defective.

How to Request a Refund

To initiate a refund request:

1. Contact our Customer Support team at Support@neurogenesisproject.com or call 904-877-1887 within 60 days of your purchase.
2. Provide your order number and reason for the refund request.
3. Return the product to us (instructions for return will be provided). Once the return is received, we will process your refund, minus any shipping fees.

Please allow 5-10 business days for refunds to be processed after the product has been returned.

 

Avoiding Chargebacks

We strive to resolve any issues directly with our customers. Chargebacks can complicate the refund process and delay resolution. To avoid this, please contact us first if you are experiencing any issues with your order.